Frequently Asked Questions

Ordering at Chopt is simple and flexible. You have three convenient options:

• Visit us in person at our Moynihan Train Hall Food Court location and order directly at the counter.
• Use our online ordering system by visiting our Order Now page.
• Call us at +1 332-246-0866 to place a phone order for pick-up.

We recommend online ordering during peak lunch hours to save time!

Absolutely! Customization is at the heart of the Chopt experience. You can:

• Choose your base (greens, grains, or a mix)
• Select from 30+ fresh toppings
• Pick your protein (chicken, tuna, shrimp, tofu, falafel, and more)
• Choose from our house-made dressings
• Add or remove any ingredient at no charge

Our team will chop everything together for maximum flavor in every bite!

We accept all major payment methods for your convenience:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, Samsung Pay
• Cash at our in-person counter
• Corporate accounts for regular business orders (contact us to set up)

Online payments are processed securely through our encrypted checkout system.

Chopt restaurant stands apart through our signature chopping technique — all ingredients are hand-chopped together on our prep boards, blending flavors in a way that pre-assembled salads simply can't match. Beyond the technique, we differentiate through:

• Locally sourced, seasonal produce delivered fresh daily
• Creative, globally inspired flavor profiles
• House-made dressings with no artificial preservatives
• Transparent calorie and ingredient information
• Consistently warm, fast service in a food-court setting

Our core menu of signature salads, bowls, and wraps remains consistent year-round so you can always find your favorites. We also rotate seasonal specials quarterly to feature the best ingredients each season has to offer. Follow us on social media or check our menu page to stay updated on the latest additions and limited-time offerings.

Yes — always. We partner with regional farms and trusted suppliers throughout the New York area to bring you the freshest ingredients possible. Our produce is delivered every morning, and we never use frozen or pre-packaged greens. Our proteins are responsibly sourced, and our dressings are made in-house from scratch each day. Freshness isn't just a promise at Chopt — it's our standard.

Yes! We believe in full transparency. Calorie counts and key nutritional data are displayed on our in-store menu boards and on our website's menu page. For detailed macros, allergen information, or ingredient lists for specific items, feel free to ask any team member in-store or contact us online. We're happy to help you make the best choice for your goals.

Absolutely! Chopt catering is perfect for:

• Corporate lunches and team meetings
• Office parties and company events
• Private celebrations and gatherings
• Conferences and workshops
• Wedding and event catering

We offer build-your-own salad bars, pre-made platters, and custom menus tailored to your group's dietary needs. Minimum order and advance notice may apply — contact us for details and pricing.

We recommend booking catering orders at least 48–72 hours in advance for smaller groups (under 20 people). For larger events or custom menus, please give us 5–7 business days of notice to ensure everything is prepared to perfection. Last-minute requests may be accommodated depending on availability — call us at +1 332-246-0866 and we'll do our best to help.

Chopt is located in the Moynihan Train Hall Food Court at 383 W 31st St, Suite 037, New York, NY 10001. We're conveniently situated inside the stunning Moynihan Train Hall, making us easily accessible for commuters, office workers, and visitors to Midtown Manhattan. You can find us just steps from Penn Station and the 1, 2, 3, A, C, E subway lines.

Our current hours are:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Hours may vary on public holidays. We recommend calling ahead at +1 332-246-0866 or checking our social media pages for any special holiday announcements.

Yes! The Moynihan Train Hall Food Court offers ample shared seating throughout the hall, including tables and counter seating. The space is bright, modern, and beautifully designed. Many of our customers also enjoy taking their orders to-go — our packaging is eco-friendly and travel-friendly. Seating is first-come, first-served as it is a shared food court space.

Yes! We're proud to offer a wide variety of plant-based options. Our menu features:

• Vegan bases: All our greens and grain bowls are naturally vegan
• Vegan proteins: Falafel, spiced chickpeas, tofu, and edamame
• Vegan dressings: Multiple house-made options clearly labeled
• Vegetarian options: Include everything above plus eggs and cheese toppings

Look for the 🌿 green leaf icon on our menu boards to identify vegan-certified items. You can also build a fully custom vegan creation from our toppings bar!

Many of our menu items are naturally gluten-free, including our greens-based salads and most proteins. However, please note that our kitchen handles gluten-containing ingredients, so we cannot guarantee a completely gluten-free environment. If you have celiac disease or a severe gluten sensitivity, please inform our team when ordering so we can take extra precautions. For a full list of gluten-free items, contact us or speak with a team member in-store.

Your safety is our top priority. Common allergens we handle include nuts, dairy, eggs, wheat, soy, shellfish, and fish. Our team is trained in allergen awareness, and we make every effort to prevent cross-contamination. Here's how we handle it:

• Allergen information is displayed on all menu boards
• Detailed ingredient lists are available upon request
• Team members wear gloves and change them between orders when requested
• We ask guests with severe allergies to inform us before ordering

For specific allergen queries, please contact us or email [email protected].